In the event that a Code Red day is declared for the North East Fire District and you have guests booked into your accommodation or bookable activity, you may wish to consider the following:
- Alert visitors already in your care to the Code Red declaration as well as any visitors scheduled to stay in your accommodation on a Code Red day;
- Provide a copy of your local Community Information Guide (downloadable below) to help your visitors make their own informed decisions about what actions they will take on a Code Red day;
- Refer to the Consumer Affairs fact sheet, When customers cancel: guidance for tourism businesses, to consider what circumstances might apply to your booking;
- If your guest wishes to cancel their booking – as there is no explicit legislation governing cancellations in the event of a Code Red declaration, you should ensure you have decided on a consistent cancellation policy in this event. It is suggested that you attempt to maintain goodwill by negotiating to rebook the guest for another date.
The above steps would also be a prudent course of action if an Extreme Fire Danger Rating is issued.